Refund Policy
Last updated: August 12, 2026
1. Membership payments
Neighbourhood Labour Market memberships are digital services. Because access is delivered electronically, payments are generally non-refundable once the paid membership has been activated and used.
2. When a refund may be considered
We may consider a refund for a duplicate charge, an incorrect charge caused by a technical error on our side, or a verified situation where a paid membership was not activated because of a service failure and could not reasonably be restored.
3. Automatic renewal
If automatic renewal is enabled, you can turn it off from your account before the next billing date. Turning off renewal does not remove access that has already been paid for. A renewal charge that has already completed is handled under the same refund rules above.
4. Requesting help
Contact us as soon as possible with your account email, payment reference and a brief description of the issue. Do not send full card numbers, passwords or payment PINs.
5. Third-party applications
We do not refund losses, fees or purchases made directly with employers, job publishers or other third parties after you leave our platform through an external application link.
6. Consumer rights
This policy does not remove any mandatory consumer rights that apply to you under applicable law.